2021 Summer Clerk 2 – Property & Payment Services Municipality: City of Surrey This posting closed on March 12, 2021 at 4:30 PM Job Description: The Property and Payment Services Clerk performs entry level clerical work including repetitive tasks of limited complexity. Work would include processing a variety of payment transactions for the City related to Property Taxation and Utilities, answering customer inquiries over the phone, investigating customer questions and concerns, conducting data entry, processing documents at a routine level, and performing various office duties. Duties: • Provide an excellent customer experience to residents, business owners and taxpayers while working in a high transactional volume environment. • Educate the public on policies and procedures related to Property and Payment Services, both in person and on the phone. • Complete calculations and reconciliations while processing incoming payments through point of sales processing. • Performs data collection and entry with a high degree of accuracy and attention to detail. • Maintain Microsoft excel spreadsheets and other computer software programs. • Provide positive and empathetic public relations with customers during stressful circumstances. Educational Requirements: • Completion of Grade 12. • Courses completed in business, accounting, and computer applications, and/or office practices. • Have a minimum 1 years’ experience in an office environment. • Accurate typing speed of 45WPM. • Experience working in a front-line and high-volume customer service environment and/or in the financial/banking sector is an asset. • The ability to provide service to a diverse community and ability to speak a second language is an asset. Web Address: www.surrey.ca/careers Address: 13450 104 Ave Surrey, BC V3T 1V8 E-mail: humanresources@surrey.ca Fax: Opening Date: February 25, 2021 08:30 AM Closing Date: March 12, 2021 04:30 PM Back