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Victim Services Coordinator (Full-time, 6-month contract)
Municipality: District of Mission This posting closed on

August 7, 2018
at 4:30 PM
Job ID: 2018-04 (Please quote job ID on resume when applying)
Department: Mission RCMP Detachment
Job Description: This is supervisory social work carried out in an RCMP Detachment involving the planning, coordination, implementation and day-to-day administration of a program providing immediate and follow-up assistance to witnesses and victims of crime and trauma. The position entails responsibility for recruiting, training, motivating and supervising staff and volunteers. The incumbent provides assistance and guidance, interviews potential staff and volunteers, conducts training sessions and performs a variety of administrative and clerical functions and must follow the mandate as per the contract with the Ministry of Public Safety and Solicitor General.
Duties: Organizes, implements and administers a Victim Services Program providing immediate and follow-up services to witnesses and victims of crime and trauma; ensures service delivery conforms to program guidelines and objections; evaluates program effectiveness and recommends the development of new services; participates with superiors in identifying program goals and objectives; recommends and drafts amendments to policies and procedures as appropriate.

Recruits, interviews, selects, motivates and evaluates the work of program volunteers and staff engaged in providing direct support services to crime and trauma victims and witnesses.

Develops, organizes and conducts training sessions and workshops for volunteer workers; arranges for guest trainers; develops, updates and evaluates training manuals and exams; identifies the need for skills upgrading and develops or arranges for appropriate training.

Liaises with police members and a variety of government and community agencies to coordinate work efforts, promote program awareness and share information; organizes and coordinates community education initiatives and makes presentations to groups on subjects related to the work; represents the program on various committees and boards.

Provides immediate, follow-up and court support services to victims of crime, trauma and family problems; provides support and assistance to youth and families in crisis and assists families in assessing their situation and needs; makes referrals to longer term support services as appropriate.

Prepares and maintains a variety of records, reports and correspondence related to the work; ensure monthly statistical and financial reports are forwarded to the Attorney General’s office and to the District of Mission as requested; prepares and monitors operating budget.

Remains current and knowledgeable on legislation, EDIV Policy and available programs and information necessary to Victim Services, and regularly updates policies and procedures accordingly.
Educational Requirements: Completion of a university degree in the social sciences field and courses in youth crisis intervention and victim support, preferably police-based, plus considerable related experience, and a minimum of 3 years current (within the last 5 years) experience; OR completion of post-secondary education with a minimum of 5 to 7 years of current (within the last 7 years) experience in providing victim services, volunteer management and supervision. Current experience with Victim Services Information System database (VSIS).
Skill Requirements: Considerable knowledge of program objectives, policies, procedures and services provided to victims and witnesses of crime and trauma.

Considerable knowledge of crisis intervention practices and techniques related to the work performed.

Knowledge of services available through community agencies and organizations; Working knowledge of the criminal justice system, including policing, the court system and Corrections as they relate to the work performed.

Ability to monitor the work of others, identify deficiencies, and recommend remedial or corrective action to volunteers and staff.

Knowledge of volunteer management principles including the ability to recruit, interview, select, train, motivate, provide instruction, guidance and assistance to staff and volunteers.

Ability to multi-task, work under pressure, and handle confidential and sensitive information; Be organized and maintain case files in an electronic environment; Able to be flexible and adjust priorities or workload as required.

Ability to communicate effectively orally and in writing, recommend program policy, develop training materials, make presentations, and prepare a variety of records, reports, and correspondence related to the work.

Ability to establish and maintain effective working relationships with a wide variety of internal and external contacts including community groups.

Ability to provide direct crisis intervention and follow-up services to victims of crime, trauma and family problems.

Ability to work flexible hours due to the nature of the job and be available for on-call shifts; Must be able to work well both as part of a team and independently.

Ability to obtain and maintain a RCMP Enhanced Reliability Clearance.
Salary: $34.79 per hour plus 4% in lieu of benefits.
Additional Information: This position is 70 hours bi-weekly on a 9-day fortnight schedule. Some evening and weekend work may be required as well as adjusting shifts to ensure 24-hour coverage for crisis calls as needed.
Web Address:
Opening Date: July 20, 2018 08:30 AM
Closing Date: August 7, 2018 04:30 PM
*We thank all interested candidates; however, only those selected for an interview with be contacted.