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Junior Adjuster (Temporary 6 Months)
*Please apply online at www.surrey.ca/careers
Municipality: City of Surrey This posting closed on

October 29, 2017
at 4:30 PM
Job Description: RESPONSIBILITIES
• Review files, set up quantum and liaise with claimants
• Be responsible for the investigation, adjudication and settlement for claims at a junior level
• Work under the guidance of a Senior Examiner
• Maintain current and accurate file notes regarding file updates, changes and client interaction
• Identify files that require redirection to Senior Examiner due to file complexity or sensitivity
• Deliver quality service and facilitate prompt and equitable settlement of claims within the parameters of corporate policies and standards
• Draft various correspondence to claimant
• Perform other related job duties.

QUALIFICATIONS
• The ability to interpret complex documents of a legal nature and perform and understand numerical calculations including analysis of comparative information
• Effective analytical skills, including identification of cause and effect dynamics and a strong ability to draw valid conclusions
• Advanced verbal communication including listening, interviewing, negotiation, and ability to tailor approach to audience
• Advanced written communication including writing ability of a technical nature
• Strong interpersonal skills allowing for effective dialogue and dealing with conflict and difficult situations
• A proactive and positive approach to customer service ensuring that all inquiries are effectively managed with in a timely manner
• Excellent attention to detail
• Demonstrated organizational ability to prioritize and manage conflicting priorities in an effective manner
• Be aligned with the City of Surrey’s Core Values of Community, Integrity, Innovation, Teamwork, Service.

To be considered, applicants will possess the following minimum qualifications:
• Relevant insurance experience and working towards obtaining CIP designation would be an asset
• An equivalent combination of education and experience may be considered
E-mail: humanresources@surrey.ca
Fax:
Opening Date: September 29, 2017 08:30 AM
Closing Date: October 29, 2017 04:30 PM

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