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Business Application Support Analyst - Regular Full-time
Municipality: Township of Langley This posting closed on

September 12, 2017
at 4:30 PM
Job ID: 17-U115 (Please quote job ID on resume when applying)
Department: Information Technology
Job Description: Join a “Community of Communities” – the Township of Langley, home to approximately 120,000 residents, is committed to providing progressive business, housing, and recreational opportunities, while balancing its unique mix of urban growth and rural beauty. A truly fun and beautiful place to work, the Township of Langley offers competitive salaries; excellent benefit packages; municipal pension plan; employee wellness programs; and, opportunities for professional development and career growth.

The Township of Langley is currently recruiting for a regular full-time Business Application Support Analyst to join our team of professionals in the Corporate Administration Division, Information Technology Department.

Reporting to the Manager of Applications, you will be responsible in this unionized position for the development and maintenance of technical and non-technical documentation; communicating with subject matter experts to create effective documentation such as policies, standards, procedures, reference materials, and templates; creating and updating instructional and informational screen recordings and videos, knowledge base articles, technical blogs, and IT newsletters. You will also focus on the delivery of information sessions, presentations, and training on the various IT services and solutions, assisting in the delivery of programs that will help our organization leverage technology in new and innovative ways. You may also analyze requests for changes to specific applications and/or requests for new applications; gather and document requirements, responding to user requests for specific business application assistance; review and/or assist users in defining problems, resolving software problems or referring major and unresolved problems and malfunctions to vendors or senior technical specialists.

Your education will include completion of a two year diploma course in computer technology at an institute of technology or community college supplemented by technical courses related to the work, plus sound related experience or an equivalent combination of training and experience. Strong customer service, interpersonal, presentation, verbal and written communication skills are essential in this role. A wide and varied business and technical background with experience in customer facing roles would be ideal.

In order to be considered for this position, candidates must have the following valid and current certifications / licenses (must be valid at the time the posting closes) and these must be attached with your application. Applications without the attached required documents below will be deemed incomplete and will not be considered. Please title your attachments with the number of this competition and have these documents ready to upload when you apply:

• BC Class 5 (full-privilege) driver’s license or equivalent driver’s license for where you reside. You must upload a current Driver’s Abstract (select the 5 years’ option if obtaining online) that has been obtained within 6 months of the closing date below with your application. To obtain a copy of your Driver’s Abstract, please contact ICBC directly or the driving authority where you reside. Copies or pictures of your driver’s license will not be accepted.

The CUPE rate of pay for this position is $34.01 - $40.16 per hour (5 steps, 2015 rates), plus benefits. The hours of work are Monday to Friday 8:30am – 4:30pm.

If you wish to pursue this exciting career in a growing community, please visit to apply.

The closing date for this competition is by 4:30pm Tuesday, September 12, 2017.

We appreciate all applications; however, only short-listed candidates will be contacted for an interview.

Address: Township of Langley
4th Floor Civic Facility
20338 65 Avenue
Langley, BC, V2Y 3J1
Opening Date: September 5, 2017 08:00 AM
Closing Date: September 12, 2017 04:30 PM